Privacy Policy

This Privacy Information Notice covers the way in which we (Ipswich Town Pastors, Registered Company Number 06709704) collect, use and disclose personal information that directors/ trustees, employees, volunteers, donors and others may provide us with.

We recognise that your privacy is very important and so we want you to be confident with the way we handle your personal information. Personal information includes any information that identifies you personally, such as your name, address, email address or telephone number.

If you volunteer with Ipswich Town Pastors, you will be asked to provide contact information such as email and home address and contact phone numbers. As part of the application process you will be asked to provide additional information such as date of birth, the church that you belong to, emergency contact details and any relevant health issues. We may hold references and other information related to the application and recruitment process. We may hold grievance and disciplinary information. We may collect additional personal information in the course of volunteer-related activities while you volunteer with us.

We may receive information about you from third parties, for example as a result of confirming the status of a DBS check. We also maintain information such as training attendance records in order to ensure that necessary training is up to date, and personnel records for employees.

If you are a donor, we will ask you for whatever information (if any) is necessary in order to process your donation.

We may hold some very basic contact details about you (such as name and email address) if you’ve expressed an interest in Ipswich Town Pastors or we’ve contacted you as a local organisational representative.

Please note that we do not, in general, record personal information about people that we encounter during Town Pastor or Festival Pastor patrols. Personal information may be recorded in situations where this information may be required for follow-up actions, such as in the cases of receiving a disclosure of abuse or when a crime has been reported or witnessed.

We only use your information in the legitimate interests of running the work of Ipswich Town Pastors.

If you are a director/trustee or treasurer we use your information to fulfil the legal obligations required, and to keep you informed of developments.

If you are an employee we use your information to fulfil your contract of employment.

If you are a volunteer, we use your contact information: to communicate with you with regard to your volunteering role, to send you the latest rota, to keep you updated about shifts, to keep you informed about the work of Ipswich Town Pastors and to keep you informed about items related to Ipswich Town Pastors. We may also use your information to maintain up-to-date training and DBS records.

If you are a donor we use your information in order to process your donation.

If you have expressed an interested in our work, or you are an organisational representative we use your information to contact you as and when appropriate.

If we have recorded your personal information in order to pursue a follow-up as a result of an encounter or incident during a patrol, we will only use it for that purpose.

For directors/trustees or treasurer, your personal information may be accessed by the other directors/trustees or the treasurer.

For employees, your personal information may be shared with the directors/trustees and treasurer. It may also be supplied to any company handling payroll management on behalf of Ipswich Town Pastors.

For volunteers, Ipswich Town Pastors event co-ordinators and site manager will have access to your full contact information. Your phone and email contact information will be used and shared to keep you updated with regard to your shift. Volunteers may, as a consequence, see the contact details of other volunteers on the same shift. Volunteer rotas, which contains only names, without contact details, may be shared more widely, for example with prayer partners.

For Ipswich Town Pastors, your phone and email contact information may be shared with law enforcement or other legally entitled agencies, if they need to contact you as part of an investigation.

For donors, your personal information may be accessed by the directors/trustees or treasurer.

For other contacts your information may be accessed by the directors/trustees.

Information obtained for follow-up after encounters or incidents on the streets may be shared with law enforcement or other legally entitled agencies.

The EU General Data Protection Regulation (GDPR) recognises certain categories of personal information as sensitive and therefore requiring more protection, for example information about your health, ethnicity and religious beliefs.

In certain situations, Ipswich Town Pastors may collect and use these special categories of personal information, for example information about your religious beliefs and your health which you communicate to us when applying as a volunteer. We will only collect and use these special categories of personal information if there is a valid reason for doing so and the GDPR allows us to do so.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

If you become involved in any legal action as a result of your work with us, your information may be retained indefinitely.

It is important that the personal information we hold about you is accurate and current.

Please keep us informed if your personal information changes during your working relationship with us.

If you believe that any information we are holding about you is incorrect or incomplete, please inform us as soon as possible.

Personal data, such as name and email, is collected with your permission to contact you in regard to a query sent through our website. This data is stored in secure data centres across Europe and the United States. No other personal or sensitive data is transferred outside the EEA (European Economic Area).

Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time.

You also have the right to request details of any personal information that we hold about you, request correction of the personal information we hold about you, request erasure or your personal information, object to the way we are processing your personal information, request the restriction of processing of your personal information or request the transfer of your personal information to another party.

Please note that some of these rights only apply in certain circumstances.

If you have questions about this privacy notice or have a concern or complaint about our handling of personal data, please contact us.

By post: Ipswich Town Pastors,

or by email: admin [at]

At all times, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates.